Important: by submitting information manually or in electronic form to us and/or by using our Website, you give your consent that all information that you submit may be processed by DHE in the manner and for the purposes described below. Do not send DHE any confidential or proprietary information other than as necessary to process your order.
What type of information does Dark Horse Enterprise collect?
Our goal is to provide you with an enjoyable shopping experience. We sometimes collect information about you in an effort to make our products and services more efficient and customized to you. You are free to browse the Website without revealing any personally identifiable information about yourself. However, once you give us your personally identifiable information (as further described below), you are not anonymous to us. We collect two types of information from visitors to the Website, "Automatic Anonymous Information", or "AAI", and "Personally Identifiable Information", or "PII". We treat AAI and PII differently and the following sections describe both AAI and PII, and address how each type of information is collected and used by Dark Horse Enterprise.
The Website may automatically track certain information based upon your behavior. This information does not identify you personally. We use this information to improve the content and functionality of this Website, and to better understand and serve our shoppers. This information may include what browser you are using, your IP address, or other information.
PII is individually identifiable information about you that could permit one to identify or contact you. At various places on the Website, we may request certain PII, such as your name, phone number, e-mail, billing address, shipping address and other personal information. You may choose to provide PII in order to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the Website.
Our use of your information
We use AII we collect from you for specific and limited purposes including improving our products and services, making your shopping experience more efficient and relevant, and providing you with a personalized service. We may also use your AII internally to administer this Website.
When you enter a contest or other promotion, we may ask you for certain PII such as your name, address and/or e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to applicable law. Your consent to such promotional use and disclosure of this information is a condition of your participation. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party. Entering such contests and providing the required PII in these instances is solely your choice; you do not need to provide such information or enter such contests to browse this Website.
If you provide us with your e-mail address as part of a purchase transaction on our Website, or if you opt-in to receive communications from Dark Horse Enterprise, we may periodically send you newsletters, e-mails featuring exclusive sales and promotions, and e-mails requesting your feedback on our products and services. In addition, if you make a purchase on our Website, we will send you order and shipping confirmation emails.
Does Dark Horse Enterprise share the information it receives?
We may employ other third parties to perform services or functions on our behalf in order to improve our Website, merchandising, marketing and promotional efforts, communications or other services. Those third parties may include authorized contractors, consultants and other companies working with us (collectively, "agents"). They only have access to PII needed to perform their functions, and they may not share any PII with others or use it for any other purpose than providing or improving Dark Horse Enterprise services and offerings.
We may work with third party advertising companies, to serve and track our ads. These third parties may serve other cookies. Our advertising partners may use the AII they collect from our Website, in the aggregate, to help us better market and serve our customers.
In order to provide you with the information or products or services which you have requested, we may share or transfer your PII with our affiliates.
DHE may be obligated to cooperate with various law enforcement inquiries. DHE reserves the right to share or transfer PII to comply with a legal requirement, disclose any activities or PII about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
Accessing and Updating Your Information
You always have the opportunity to review and change the information you provide to us by emailing us at email@example.com
You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, we cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your PII will be completely removed from our databases in response to your requests.
We guarantee that your purchase transactions on our Website will be safe, and DHE makes every effort to protect you from unauthorized credit card charges while you shop at our Website. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at the Website. Additionally, DHE uses physical and electronic security measures, including Secure Sockets Layer (SSL), to protect your PII.
A special note about children's privacy
You must be at least 18 years old to have our permission to use this Website. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are a minor, you can use this service only in conjunction with your parent's or guardian's permission.
Transfer of Data Abroad
Contacting DHE with questions or comments
Need more help?
You can email one of our friendly Customer Service Specialists:
info@FJ Freedom Windows.com
We always enjoy hearing from you and appreciate your business.
What is your return/exchange policy?
Something did not work for you?
All products that leave our facility are carefully inspected & strictly checked for defects and damages prior to shipment to ensure you receive high quality merchandise. We want you to be satisfied with your purchase. If you are unsatisfied for any reason and need to return or exchange a purchase, please read our return/exchange policies below.
1.Exchanges or returns are accepted only on merchandise that HAS NOT BEEN INSTALLED, ALTERED OR USED IN ANY WAY. in their original packaging and with ALL ORIGINAL PACKAGING, 30 days from the date of purchase.
2.In order to ensure the return, please ship it back with a tracking number and email the tracking number along with why you are returning to firstname.lastname@example.org
3.Sale items, items purchased from a retailer, clearance items, special orders, custom and seasonal items can not be returned & are all final sales. All sale items are Final sales.
4.FJ Freedom Windows purchased from another Retailer other than our website are not eligible to be returned to us for a refund or exchange.
5.Returned packages must be shipped back to us Prepaid. We do not accept CODs or third party billing for returned merchandise. If returned items are not in their new condition as originally shipped a 10% restocking fee will be charged. Exchanges are only charged the shipping cost to reship the new item.
Dark Horse Enterprise LLC. reserves the right to deny any credit or exchange, if, upon receipt, the returned merchandise does not meet our company;s return policies. In such cases, the item will be returned to the purchaser at the purchasers cost.
Please allow up to three weeks for processing.
PLEASE NOTE: Shipping charges are non-refundable.
Exchange and return policies are subject to change without notice.
Copyright Darkhorse Ent. 2011